Tag Archives: engagement

Coronavirus Workplace Tips: Manage a Virtual Team

Man sitting at desk working from home on laptopHow do you lead your employees who work from home?  How do you manage a virtual team?  What are the best virtual communication hacks?

Two important challenges arise when we ask our employees to work from home.  First is the technology challenge and second is the leadership challenge.  To keep your team members productive, make sure they have the technology they need, are trained on how to use it, and have quick access to IT help to solve tech problems.  This should be delegated to your IT department or service provider.  You do not want to have to shift your role to IT support to keep your team up and running.

What you will need to do as a virtual leader is to shift your management style.  No matter what your leadership philosophy is, going virtual will impact it.  If you are normally hands on, for example, you will need to make peace with the idea your team working without you when they are working from home.  If you are normally more hands off, you will need to find ways to check in more with your team to make sure things are going smoothly.

Working virtually is not fundamentally different than working in the office, but leadership challenges tend to amplify in virtual teams.  Communication, trust, and engagement are three areas that are impacted the most.  Here are some tips on managing virtual communication.

Make a Communication Plan

Set the expectations of how often and by which method you want to communicate with your team.  Questions to consider:

  • For what types of issues should they call you? Each other?  Send a text?  Email?
  • What is a reasonable response time for each mode of communication? Hours, days?
  • How do you want to be able to reach them? Should they have their phone ringers on?
  • Should they send out a message or set a flag in your chat room when they are taking a break, like for lunch?
  • Would it be useful to set up some group chats or channels for specific projects or issues to reach multiple people at once?
  • What should they update you on and how often?

Use Effective Virtual Communication Techniques

Recommendations:

  • Choose the right modality. Use voice or video for any emotionally charged interactions, like performance feedback, disagreements, and sensitive issues.  If text-based interactions seem to be going down an emotional path, immediately pick up the phone or open a video channel.
  • Practice active listening. Ask others to summarize what they heard and understood to make sure you are on the same page.  Similarly, summarize what they tell you to make sure you understand what they are saying.
  • Communicate the same message more than once and in multiple modalities, such as verbally, followed up by an email.  Ask for confirmations for receipt of text-based messages.
  • Assume the best of others. When someone does not respond in a timely manner, don’t make up a dozen reasons why they are ignoring you.  Check in with them.    Ask if they got the message.  More often than not, they didn’t see it or they got tied up and meant to get back to you.

To see more tips on building and maintaining trust in virtual teams, and engaging employees on virtual teams, stay tuned.  Here are tips on running virtual meetings.

The Key to Shedding Apathy and Reengaging

https://static.pexels.com/photos/36785/soldier-military-uniform-american.jpgPeople sometimes ask me why my work is important.  While I’m normally pretty clear on the impact of the work I do, lately I’ve been questioning it.  Beaten down by daily news of a divided country, threats of war, mass shootings, and natural disasters, it’s hard to think that anything I do makes a difference.  I’m not alone in this thinking.  I run across it with others all the time.

To stay engaged, I have to keep remembering why I do what I do.  I consult, speak, and coach to help people—to help individuals be more successful and happy in their lives and to help organizations be more successful by improving the performance of their people.  No matter what goes on in the world around us, making the world a better place—even at a small level—is important, and that’s what keeps me going.

We all are making the world a better place in one way or another.  The key is to figure out what your impact is and not lose sight of it.

To keep sight of how you are making the world a better place, look at the ways in which you impact the world, either through your work, your organization’s products or services, or in your life outside of work.  Here are some things to consider.

https://static.pexels.com/photos/196652/pexels-photo-196652.jpegHow does your work itself impact the world? Here are some examples of how people’s work positively impacts the world.

  • You provide a service that helps people, like performing surgery to unblock arteries.
  • You provide a service that makes people happier, like teaching meditation to help people relax or doing standup comedy to make people laugh.
  • You increase human knowledge, like conducting scientific research to find cures for diseases or look for life on neighboring planets.
  • You help the earth, like by developing sustainable farming practices or delivering farm-to-table dining.

Even if you work in a seemingly meaningless corporate or government bureaucracy, you still have the ability to make a positive impact in your daily life.  Think about the power you have to improve someone’s day by simply giving them a smile or asking them how their day is going, or by helping them with a task.  You can bring meaning to any job.

https://static.pexels.com/photos/212286/pexels-photo-212286.jpegIf you don’t see how your role impacts people or the world in a significant way, what you do may be part of a bigger organization that has positive impact. How does your organization improve the world?

  • Your organization provides a service that helps people, like healthcare.
  • Your organization provides a service that makes people happier, like entertainment.
  • Your organization increase human knowledge, like through scientific research.
  • Your organization helps the planet, like by developing sustainable energy.

I consulted for one pharmaceutical company that reminded its employees daily that the mission of the company was to save lives.  The company researched, developed, and sold products to manage diabetes and to manage weight loss.  Every single employee at the company was helping to fulfill that mission, whether they were a scientist, an administration assistant, a food service worker, or member of the janitorial staff.  Every job was necessary to save lives.

https://static.pexels.com/photos/302083/pexels-photo-302083.jpegPerhaps your work isn’t your contribution to the world. Rather, you use work as a vehicle to do other things that make an impact.  How do you make an impact on the world through your family, friends, or activities?

  • You raise children or grandchildren or take care of other family members who need it.
  • You give advice and companionship to friends.
  • You volunteer at an animal shelter, school, veterans’ association, museum, or some non-profit organization that is helping make the world a better place.
  • You write, create art, or perform and share your talent with others.
  • You vote.

These are only a few examples of the good that people do and the impact that people have on the world.  Yours may be big or small, but every bit counts.  In fact, these are precisely the things that do count when there is so much negativity that is outside of our control.