by Joanie Connell | Jul 14, 2026 | AI, Blog, Communication, Leadership, Listening, Technical Leaders
Artificial intelligence is not only changing how we work, it’s also changing how we communicate with each other. Ironically, as AI gets better at generating words, many organizations are finding it harder for people to connect. Friction occurs when technical...
by Joanie Connell | Jul 23, 2025 | Emotional Intelligence, Leadership, Technical Leaders
I recently attended a training by David Caruso, one of the preeminent researchers of Emotional Intelligence and co-author of the highly regarded MSCEIT (Mayer-Salovey-Caruso Emotional Intelligence Test) assessment instrument. In the training, he discussed the...
by Joanie Connell | Jun 8, 2023 | Blog, Coaching and Mentoring, Remote Management, Technical Leaders
Managers sometimes hesitate to give feedback to employees because they fear that their feedback may be perceived as biased or unfair. They might struggle with how to provide feedback that is objective and equal for all employees. Undeniably, delivering feedback...
by Joanie Connell | Jun 20, 2022 | Assessment, Employee Engagement and Retention, Leadership
“I wish she would get a flat tire on the way to work,” he said about his former boss. “I don’t generally wish people harm, but in this case I do.” He was that angry at her for how she had treated him. He was one of the rare tech leaders I’ve worked with who had...
by Joanie Connell | Nov 9, 2021 | Blog, Coaching and Mentoring, Employee Engagement and Retention, Leadership
“If you understand what motivates people, you can help them have a sense of pride in their work.” Katheryn Baker, a VP of a tech company, told me that recently in a podcast interview. She also said that, as a manager, it’s important to recognize that people have...
