On May 21, we taught the first Rady School Center for Executive Education (CED) course completely in the VirBELA virtual world. The course was aptly titled “Managing High Performance Distributed Teams” and we had participants as far away as England in VirBELA with us. Guess what happened?
A colleague told me just today that a client paid for him to travel to have face-to-face meetings because they believed the results were much higher quality than phone meetings. After he flew all the way across the country for a few hours of meetings, he said it was worth it to get that extra level of interaction.
We often take advantage of current technology to communicate instead of making the effort to get together face-to-face. Even talking can be too much effort. People have told me on multiple occasions that they prefer texting to talking on the phone. But we are missing out on a lot of information when we interact via technology. Some situations benefit greatly from good old face-to-face interaction. Building trust and resolving conflict are two such situations. It may be inconvenient—and expensive—to get together in person, but the time and money saved in the long run is well worth it.
I interviewed a group of industrial design engineers at a multinational company to find out why they preferred to meet face-to-face, even when it involved international travel. The engineers said there were many benefits of meeting face-to-face. These included:
- personal growth (travel and learning)
- ease of interacting remotely after meeting face-to-face
- obtaining a “sense” of the other person
- seeing what others are trying to accomplish
- facilitating teamwork
- establishing personal relationships and friendships
- building trust
- seeing others’ reactions
- seeing eye contact and body language
- clearly focusing on the problem without distractions
- resolving issues
- having quick access to decision-makers for approvals.
Some people think old-fashioned communication skills are not needed in the modern world. But don’t forget that people are people. We still need to interact, understand, and connect with each other. For all these reasons and more, it’s a good idea to hone your face-to-face communication skills.
The statistics are quite sobering: a high percentage of college graduates have subpar writing skills, according to those who hire them. Full disclosure: I’m a Baby Boomer (at the tail end!), so when I went to school writing was a big deal. Given what I hear from my teenage niece and nephew, it’s still part of the curriculum, but for some reason students don’t seem to think it matters as much as it once did.
I see evidence of poor writing everywhere—from company websites to billboards to news crawls at the bottom of a TV screen. Given my profession as a writer/editor, that should not be a big surprise; my antenna is probably more attuned to such faux pas than the “common man.” However, I’m far from alone in noticing and being mildly disgusted by the rampant botching of the English language.
I can only speculate that those much younger than me, especially the Millennials—weaned on electronic communications—don’t see why anyone should care about basic grammar mistakes. You’re or your; its or it’s; their, there or they’re—as long as the message gets across, who cares about the details?
It’s enough to make an English teacher shudder. (And me too!)
The fact is, poorly written copy can have a domino effect. When those who read it are unimpressed, that can lead to a number of bad outcomes: sales aren’t made, projects aren’t won, promotions don’t occur and jobs are lost.
Even more horrifying than bad writing—at least to me—is the fact that so much copy is seemingly not proofed before being published. Many people rely on spellcheck as a proofreader, but that’s only a partial solution; a computer program will not tell you that you used “pubic” rather than “public,” for instance. (I recently corrected that typo in some website copy.)
For my entire career, I’ve earned a nice living because I have a better grasp of the English language than most other people. I have a way with words. I don’t anticipate demand for my services will plateau or decline anytime soon; in fact, I wouldn’t be surprised to see writing and editing become hot professions—due to the fact that so many people are deficient in those areas.
English is not an easy language to master, even for native speakers. For that reason, those who either have innate talent or have worked hard to hone their writing abilities should never have to sing for their supper, so to speak. Their skills are in high demand because communicating via the written word is something that will never go out of style. The delivery method may change, but the need to create compelling copy is here to stay.
Writer/editor Adrienne Moch is passionate about words. Her focus is ensuring copy isn’t just competent, but compelling. Adrienne uses the skills she developed as a journalist, corporate communicator, and PR professional to provide writing and editing support to business and author clients. To learn more and sign up for her monthly newsletter, The Write Stuff, please visit http://www.adriennemoch.com.
By Joanie Connell
A scary trend is emerging for companies to ban flexible work. Don’t do it. As explained in last week’s post about following along the fads without thinking, this is a bad idea.
The workplace is changing whether we like it or not. That is a constant. The workplace isn’t like it was and it won’t be like it is. The workplace requires our flexibility to keep up.
Why is this important? Because flexible work is inherent in today’s workplace. Some companies are trying to fight it, like Yahoo and Oracle, who have both recently implemented policies that ban working from home during business hours. This is a huge mistake.
Workplace flexibility increases employee engagement. According to a recent Gallup study, remote workers are more engaged than on-site employees, and they work more hours too. The study found that a blend of working remotely and working on-site produces the greatest amount of employee engagement.
Those who spend less than 20% of their time working remotely are the most engaged… These employees likely enjoy an ideal balance of both worlds — the opportunities for collaboration and camaraderie with coworkers at the office and the relative sense of freedom that comes from working remotely… [T]hose who spend more than half of their time or all of their time working remotely have similar engagement to employees who do not work remotely.
On a more intuitive level, think about how the flexibility to work remotely has helped you and your organization. For example, how many people call in sick anymore? More often, they work at home when they are sick instead of taking the day off. Keeping the germs out of the office saves the whole team from getting it. People also increasingly work while on vacation. I don’t advocate this practice in general because I firmly believe that people need to take breaks, but if they are managing to balance their lives in this way, I support them.
When I was a professor and I had a baby, I made a point to spend time with my baby during the day when I could and work in the evenings and on weekends preparing my classes. Instead of 9-5, 5 days a week, I worked 7 days a week at various times. It was a great solution for me at the time and I was very effective at work. For example, my students loved it that I responded to their emails at night and on Saturday.
Now that my daughter is older, I still work flexibly but do other things, like exercise or meet a friend for coffee during the day. I still spread my work around at night and over the weekend because that suits me well. I mention this to make the point that flexibility is not only about family. People take advantage of flexible work to do many things, like go to the doctor’s and participate in hobbies. In San Diego, surfing is a way of life and there are numerous professionals who structure their work hours around the waves. I don’t know how good these folks are at surfing, but the ones I know are very effective at work.
Even if companies fight it, workplace flexibility is not going to go away. Technology has made it possible, global companies require it, and younger generations of workers expect it. Companies typically have two concerns about flexible work: (1) lack of control and (2) difficulty establishing a company culture. Both of these obstacles can be overcome with modern methods of managing and leading people. What these companies need to learn is that the workplace requires flexibility to keep up. It’s better to embrace it than to fight it.
Want to waste less time in web meetings waiting for the technology to work? Follow these tips to make your virtual meetings more efficient.
There are numerous tools out there for making virtual meetings possible, such as GoToMeeting, WebEx, Skype, and so on. The problem is, however, not everyone has the software installed or knows how to use it. Even if one person in your meeting is not up to speed, it can slow down the entire meeting. We’ve all experienced this, probably more than once. The key to preventing a frustrating delay is to prepare in advance and to make sure attendees are prepared too.
- For a very important or first time virtual meeting, send out invitations ahead of time and have people practice getting connected ahead of time. “If you don’t test it, it’s not going to work, no matter how confident you are,” grumbled one seasoned executive.
- Make sure people have the correct software downloaded for the meeting. Also, make sure they have computers that are able to handle a web meeting. Some people have limited processing power or very old computers.
- Have people test their audio and video as needed. Many people don’t know that they need headsets for a good audio connection or how to change the volume on their computer or how to mute. Some people also don’t realize that some headsets don’t have audio inputs and they won’t understand why no one can hear them.
- Have a backup alternative to computer audio. Offering a dial-in number for people to call in on their phones can reduce time wasted getting technology to work. Most people know how to do a conference call.
- Tell people that they should have a good internet connection to attend a web meeting. A cellular connection is a last resort and public wifi is asking for trouble. As nice as it is to conference in from home, you may need to go to the office to have the right hardware and IT support if needed.
- Include an alternative way to contact you in the meeting invitation. Email, cell phone, and Skype chat are some suggestions. If someone cannot get on the meeting, they will need to find a way to get in touch. Make sure you have a way to reach attendees as well, in case you need to call them to help them out or give them instructions for an alternative course of action.
- Ask people to get there 15 minutes early. This means that people may start sitting down at their computers 15 minutes early and after they realize they need to install software, find headsets that will work, and get logged in, they will be there on time.
- As the host, get there 15 minutes early to help people with technical problems.
- Send out the meeting information again 30 minutes before the meeting. This will remind people that they need to get started ahead of time and clue in the clueless where the meeting will be held.
- If you are the presenter and you have resources, have someone else set up the meeting and deal with problems that arise while you focus on the meeting.
The most important tip is to expect complications and don’t let them stop you from being productive. I recommend proceeding with the meeting and letting latecomers add on as they can. It sets the expectation that people need to be prepared so this won’t keep happening. In any case, here are some tips for backup solutions.
- Email out slides or resources for people to follow along in case they can’t see them on their screens.
- Record the meeting and make it available to people who could not get connected in a timely fashion.
- Have a conference call number available in case it’s so bad you decide to abort the web meeting entirely.
If you like these tips, you may also like my tips for getting technology to work for in-person presentations.
By Joanie Connell
How much time do you waste in meetings—in web meetings or in person—waiting for the technology to work? Here are some tips for making your meetings more efficient.
- Find out what kind of technology you’ll be using for your presentation.
- Your own laptop? USB or other connector? If you have an Apple computer, make sure there is a plug adaptor for the projector cable.
- Someone else’s computer? Apple or PC? What software is installed on the computer?
- Do you need audio for your presentation? If so, make sure there will be sound.
- Do you need the Internet for your presentation? Figure out wifi or other connections in advance, not to mention firewalls and passwords needed.
- Get there early to set up and make sure it works.
- If you can do a dry run the day before, that is the best in case there is a problem.
- If it’s “just in time,” get there at least a half hour early. I recommend 45 minutes but some people won’t be willing to meet you that early. Perhaps you can meet the IT person early to set up.
- If the person who is hosting you is not tech savvy, get someone who is to help you out, like an IT person. If something goes wrong, you’ll need them. Ask them to stick around for 5 minutes after you start to make sure everything is going smoothly. If the meeting is critical, have the IT person stay the whole time.
I gave a presentation last week in an auditorium full of people. I followed the steps above and still had a major tech failure. Per the host’s instructions, I put my presentation files on a memory stick and plugged it into his laptop. I opened the PowerPoint presentation and tested the videos I was planning to use a half hour before the meeting. Everything worked perfectly. Then, between the times that others spoke and when I got up to speak, the computer ran a hardware scan and installed some updates. (It was clear he hadn’t used his laptop in some time.) When I got up to speak, my video files were blocked. There I stood, in front of an auditorium full of people, trying to figure out why my videos wouldn’t run, wishing I had insisted on using my own laptop.
This is why it is important to always have a backup solution (or two or three). Here are some tips for backup solutions.
- If you are using your own laptop, bring a memory stick with the presentation in case you have to switch to someone else’s computer.
- If you are supposed to use someone else’s computer, bring your own laptop anyway. Bring a power cable! Bring extra cables to connect with various projectors and the Internet. Some people still use old equipment and not everyone has wifi available.
- If you need the Internet for your presentation, bring a wireless modem. However, I highly recommend you find a way around depending on an Internet connection for your presentation. Download the files ahead of time if possible. You may find you’re presenting in a cinderblock room in the middle of a building and there is no signal on your cellular modem.
- Make a PDF copy of your presentation.
- Bring paper (yes paper!) copies of handouts.
- Email out slides or resources to the host and/or participants ahead of time.
The most important backup solution is to bring your sense of humor along. Stay flexible and move forward even if the technology doesn’t work. Talk through a video example, write on the white board (bring pens!), or turn it into an interactive discussion. It’s even better if you have a backup plan thought out in advance, but no matter what; don’t let a technology glitch stop you from getting your message across. Humans have been communicating for centuries without computers. We haven’t lost the ability yet.